I got a message "Can't open the filter driver", what's wrong with it?

First of all you must make sure that you have installed BeeThink SpyDetector correctly. If you have installed this product before, you must uninstall the older version of BeeThink SpyDetector first, then restart your computer and install the new version of BeeThink SpyDetector.If you run BeeThink SpyDetector under Windows Vista, you must login Windows as a real administrator and run from there.

I wait for a long time when I uninstall BeeThink SpyDetector, but there is no response?

BeeThink SpyDetector can not be successfully uninstalled on windows operating system sometimes. In this case, you have to kill the uninstalling program manually by Windows task manager, and then try uninstalling program again. Beethink SpyDetector will be successfully removed on the second try.

When I connect to the Internet in my normal method, I can not connect to the Internet, why?

If you click the Block button and set the blocking rule to block the "OTHER" protocol, you will not connect to the Internet correctly.

I got a message "Can not write the head of captured file!" when I click the 'record' button, what's wrong with it?

Check the options dialog and make sure that the recorded file folder is correct.

My problem is not list here!

Please Email us: Support@BeeThink.com

What are the formats of audio file that can be converted by MusicHandle 3.2?

MusicHandle 3.2 can convert WMA(Windows Media Audio), MP3, OGG and WAV(Microsoft PCM format) from one to another.

I got a message "The procedure entry point WMCreateWriter (or WMCreateSynReader) could not be located in the dynamic link library WMVcore.dll", what's wrong with it?

MusicHandle 3.2 needs Windows Media Format 9 or 9.1 Series Runtime files, you can find a file named "wmfdist_9.exe" in the MusicHandle 3.1 installed directory, please install it.

How can I get the new lame mp3 encoder engine?

Go to the web page http://www.beethink.com/audiotool/MusicHandle/ lame_libraries.htm and download the libraries . please unzip it and copy the unzipped files and folder into the BeeThink MusicHandle folder.

I have already uninstalled MB Audio Converter 2.0, but when I right click audio files the "Convert to WAV" menu has not been removed, why?

We are so sorry for this bug. Now you can remove it by follow the steps bellow: a . open the command prompt window. b . If your computer system is Windows 98 or Windows me, please set the path to the system path. ( example. type the following at the command prompt: "path= c:\windows\system32 "). c . set the current directory to the BeeThink AudioConverter directory. (example. type the following at the command prompt: "cd C:\Program Files\MB AudioConverter 2.0"). d .unregister the dlls. type the following at the command prompt: "regsvr32 /u TL.dll" and "regsvr32 /u YJ.dll". And then the "Convert to WAV" menu will be removed.